NPS vs WoMI : Top-100 Brands : Fall 2013
This is a quick comparison of two methods of measuring customer satisfaction:
Net Promoter Score (NPS) and Word of Mouth Index (WoMI).
Brands are better differentiated by NPS than by WoMI.
That’s obvious because NPS values their Detractors more than WoMI does
(with their so called “True Detractors”).
As for Category groupings, low scores of Finance & McFood are of no surprise.
Lets say you have a stored procedure inside SQL Server that creates and utilizes a temp table, then returns a resultset FROM the temp table.
Can you utilize this in Tableau? Sometimes. If you’re smart.
Given the following stored procedure:
CREATE Stored Procedure [dbo].[Foobar] (@foo…
This is a Tableau viz that emerged after calling the R beeswarm package to show an alternative to the boxplot. The data is real (ice hockey stats via Robert Tufts on Tableau Public) after seeing the christmas trees I added the ornaments by selecting specific players. I turned it into a Christmas Card for my colleagues.
Happy New Year! 2013 was an interesting year for Microsoft BI with the move to newly branded Power BI’s Excel and Office 365 Cloud-first, Cloud-only focus. What is Microsoft Power BI? There are a variety of Power BI flavors and it is a bit confusi…
By Jena McGregor, washingtonpost.com
(Elizabeth Tenety/The Washington Post)
Online retailer Zappos has long been known to do things its own way. The customer-service obsessed company calls its executives “monkeys,” has staffers ring cowbells to greet guests, and offers …
This is a Longplayer letter chain, 2-3 letters in a year, slowly developing, definitely not for a casual reader. Brian Eno -> Nassim Nicholas Taleb -> Stuart Brand -> Esther Dyson -> …?